Answers are cheap.
Actions are the point.
A chatbot answers questions. A chat agent does the thing: checks the order, books the appointment, starts the return, updates the account. Point it at your website and pay a flat monthly price instead of a fee per message.
Hoobert for WooCommerce, live on WordPress.orgWhat changes in week one
Support that does not bill per answer
Agent platforms charge $0.50 to $0.99 for each resolved conversation. At 10,000 a month that is about $119K a year. Fernfly is a flat subscription, however much your customers talk.
Requests finished, not forwarded
Most inbound messages are one action away from done: track it, change it, cancel it, book it. Fernfly runs the call against your system instead of writing a paragraph about how to do it yourself.
From your address to a live agent
Paste your URL. Fernfly reads your site, works out what it can do, trains a model on it, and hands you one snippet to paste. No prompt writing, no AI expertise, nothing to install.
Where teams put it to work
Turn "where is my order?" into a resolved order
The four questions that fill your inbox (tracking, returns, sizing, stock) all end in an action your store already exposes.
- Track, reroute, or cancel an order without an agent touching it
- Start a return and issue the refund inside the chat
- Find products by description instead of filter menus
- Say "back in stock Friday" instead of a generic apology
What the next month looks like
Five stages, all of them in the browser. Follow one example the whole way through, or switch it to the business you actually run.
Describe
Paste your address. Fernfly reads what you already have, works out what your business does, and proposes the actions your assistant should be able to run. You tick the ones you want.
- Works from a website, an OpenAPI file, or a plain description
- Nothing to install, and no account needed to see the first result
- Start from a template if you run WooCommerce
Where a chatbot stops
Fernfly a model of your own | FAQ chatbot scripted answers | Frontier agent billed per resolution | |
|---|---|---|---|
| Takes real actions in your system | Yes, that is the product | Links and text only | With engineering work |
| Cost per conversation | $0, flat plan | Per message or per seat | $0.50 to $0.99 per resolution |
| Typical response | Under a second | Instant, but scripted | A few seconds |
| Trained on your product | Your own model | Keyword rules | Prompt-stuffed each call |
| Runs inside your own network | Yes, on a CPU | Vendor cloud | Vendor cloud only |
| Time to live | An afternoon | A day of scripting | Weeks of building |
Per-resolution figures are the published rates for Intercom Fin and HubSpot Breeze. Response times are our own measurements.
Common questions
See what yours would do
Paste your address. You will have a working agent before your coffee is cold.